Industry
Shipment updates customers actually read.
Send shipment and delivery updates from your own systems, answer “where is my order?” automatically and resolve delivery issues from one shared inbox.
- Updates triggered by webhook
- Order-status answers
- Delivery issue handling
Utility template · shipment status changed
Your parcel AWB 48210 is out for delivery today between 2–5 PM.
Reschedule
Assigned to delivery support
Customers worldwide
Trusted by high-growth businesses across the world
What you can do
How logistics teams use WhatsApp Hub
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Updates from your systems
Trigger a flow by webhook to send picked-up, in-transit and delivered updates.
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Answer status questions
Let an automation flow call your API and reply with the latest status.
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Buttons for next steps
Offer reschedule or talk-to-us buttons in your templates.
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Resolve issues fast
Route delivery issues to the right team with assignment rules and notes.
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Know what was read
Track delivered and read status for every update.
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Service notices
Broadcast service changes and holiday schedules to customer segments.
How it works
Up and running in three steps.
Connect your number
Link your WhatsApp Business Account to WhatsApp Hub.
Approve update templates
Create templates for each shipment status.
Trigger from your systems
Call the flow webhook whenever a status changes.
Questions, answered
Can updates go out automatically when a shipment moves?
Yes. Start a flow from a webhook in your system and send the matching template.
Can customers ask for their order status?
Yes. A flow can call your API and reply with the latest status, or hand over to your team.
Can we add reschedule buttons?
Yes. Templates can include quick-reply buttons that start the next step.
Do we need a developer?
For automatic updates, your system calls a webhook. Everything else is set up without code.
Meta Business Partner
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